Privacy policy
Last updated: November 30, 2025
Thank you for visiting The Story Collection.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:
visit our website (thestorycollection.com)
use our online store (powered by Shopify)
purchase our products or services
submit audio recordings or written content
interact with us on social media
contact us through email, forms, or direct messages
We are committed to handling your personal information with care, transparency, and respect.
The Story Collection
ABN 47 282 369 378
PO Box H175, Hurlstone Park, NSW 2193
hello@thestorycollection.com
1. Who We Are
We are The Story Collection, a boutique digital storytelling studio based in Australia.
While we are not legally required to comply with the Australian Privacy Principles (APPs), we choose to follow their spirit and standards. Our services involve gathering and curating personal stories—including audio recordings—which may contain sensitive information. By using our services, you acknowledge that the information you choose to share with us is your responsibility.
2. When This Policy Applies
You accept this Privacy Policy by:
using our Site or online store
submitting any form or email to us
purchasing a product or service
contributing audio or written content
interacting with us on social media
This Policy applies to any personal information we hold or collect about you in connection with our services.
3. The Information We Collect
We may collect the following categories of information:
Contact Information
Name, email address, phone number, address, delivery address.
Audio Information
Recordings of your voice, story content, and metadata (e.g., date/time of recording).
Financial & Transaction Information
Payment method, billing details, and order information.
Note: Shopify processes payments on our behalf. We never see your full payment card details.
Account & Communication Information
Messages, emails, notes, instructions, preferences.
Device & Usage Information
IP address, browser type, device type, operating system, geolocation, browsing behaviour, and session data.
Social & Public Information
Social media usernames, public profile information, comments, tags, and publicly available content.
Content You Choose to Provide
Photos, written stories, and any sensitive information voluntarily submitted.
We do not intentionally collect sensitive information unless you choose to provide it in your stories or recordings.
4. Audio Recording Platforms (VoiceForm)
We use VoiceForm to collect your recordings. Their privacy policy applies when you submit audio to us:
https://www.voiceform.com/privacy-policy
By submitting recordings, you consent to their processing of your data as part of our service.
5. How We Store & Protect Your Information
We use a combination of secure digital storage, password management, limited access controls, and reputable third-party platforms.
However:
no system is completely secure
we cannot guarantee the security of information transmitted over the internet
you share information with us at your own risk
We take reasonable steps to protect your information but cannot promise perfect security.
6. How We Use Your Information
We may use your information to:
create and deliver your story services
process payments, refunds, and orders
communicate with you about your project
provide audio editing and production
personalise and improve our website and services
send service updates and marketing communications
comply with legal obligations
verify identity for project or account access
We may also use de-identified information for analytics and business insights.
7. How We Share Your Information
We may share your information with:
Shopify (store hosting, payments, order management)
VoiceForm (audio recording platform)
Analytics providers (Google Analytics, Meta Pixels)
IT and cloud service providers
Contractors involved in editing or fulfilment
Professional advisors
Law enforcement where required
Buyers/successors if the business is sold or restructured
We do not sell your personal information.
8. Shopify’s Role in Handling Your Data
Our online store is hosted by Shopify, which collects and processes certain personal information whenever you:
browse our store
add items to your cart
complete checkout
create an account
interact with the store
Shopify may store your information outside Australia.
Learn more at:
https://www.shopify.com/legal/privacy
9. International Data Transfers
Some of our service providers (including Shopify, VoiceForm, and analytics providers) are located outside Australia. By using our services, you consent to your information being transferred, stored, and processed in other countries, including jurisdictions without equivalent privacy protections.
10. Marketing Preferences
You may opt out of marketing emails at any time using the “unsubscribe” link. We may continue to send service or project-related emails.
11. Cookies, Pixels & Analytics
We may use:
cookies
Google Analytics
Meta (Facebook/Instagram) pixels
web beacons
similar tracking technologies
These tools help us understand website usage and improve our services. You can adjust your browser to refuse cookies.
12. Children’s Data
Our services are designed for adults and families. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided information without consent, please contact us.
13. Accessing or Correcting Your Information
You may request:
a copy of your personal information
correction of inaccurate details
We may charge a reasonable administrative fee.
14. Your Rights (GDPR, UK, CCPA/EU)
Depending on where you live, you may have rights to:
access your information
request deletion
correct inaccuracies
request data portability
restrict or object to certain uses
lodge a complaint with a regulator
We will honour these rights where legally required.
15. Links to Other Websites
Our website may link to third-party sites. We are not responsible for their privacy practices or content.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
17. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
hello@thestorycollection.com
PO Box H175, Hurlstone Park, NSW 2193, Australia